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Blogs


Data Demons: How Customer Success Teams Turn Metrics Into Churn Risk
Churn is rising and your team is glued to dashboards? That’s Data Demon behavior - a Company Killers™ pattern where metrics become a shield instead of a tool. Learn the neuroscience behind why customer success teams get stuck in analysis, and the simple conversation reset that shows you what to fix. Read the full post →

Bruce and Gail Montgomery
2 days ago3 min read


Why your Brain is the Biggest Barrier to Change at Work
Neuroscience tells us that the brain is wired for efficiency. It creates neural pathways around repeated behaviors - essentially shortcuts that conserve energy. The more you do something the same way, the more automatic it becomes.
Jude Schweppe
3 days ago4 min read


Teamwork Terminators: Team Silos Are Killing Your Retention - How to Break Team Collaboration Barriers
When your team operates in silos, team collaboration feels like a burden. Learn the neuroscience-backed question that reframes teamwork as momentum and gets your team working together: "What part of this would be faster or easier if we work together?" Read the full post →

Bruce and Gail Montgomery
7 days ago4 min read


Shutdown Sheriffs: The Neuroscience of Getting Cut Off (And the One Sentence That Stops It)
Getting cut off in meetings isn’t just annoying - it’s Shutdown Sheriffs behavior, a Company Killers™ pattern that crushes psychological safety and kills collaboration. Here’s the neuroscience behind why teams shut ideas down, plus the one sentence that protects the space without escalating.
Read the full post →

Bruce and Gail Montgomery
Mar 35 min read


Crush Change Crusher Behavior for Better Team Collaboration
When uncertainty hits, Change Crusher behavior freezes your team. Learn the neuroscience-backed question that replaces overwhelm with movement and gets your team unstuck: "What's the smallest safe first step we can take today?" Read the full post →

Bruce and Gail Montgomery
Feb 102 min read


Breaking Free from Rigid Robot Behavior: A Path to Better Collaboration
When change hits your organization, do your teams lean in and adapt? Or do they freeze?
Rigid robot behavior is one of the eight Company Killers™ — stealth patterns that damage collaboration, customer experience, and revenue. But there's one simple question that breaks the freeze and gets teams moving forward again.

Bruce and Gail Montgomery
Feb 36 min read


How Improv Builds Stronger, Smarter Teams
When most people hear the word improv , they think comedy clubs, quick-thinking actors, and unpredictable storylines. They imagine performers stepping into the unknown with nothing more than trust, creativity, and a willingness to play. Leaders and teams often assume improv has nothing to do with the workplace and everything to do with the ‘crazy world of entertainment.’ Then they experience it at one of our workshops, or in our BRiQ training programs – and it all makes sense
Bruce Montgomery
Dec 2, 20256 min read


The Neuroscience Behind Thriving in Uncertainty
If it feels like the world is shifting faster than your team can catch its breath right now, you’re not imagining it. Things definitely feel a bit… challenging! Organizations are navigating rapid technological change, evolving customer expectations, hybrid workforces, global instability, shrinking attention spans (everyone’s got this!), and a constant sense that the ground keeps moving. Leaders feel stretched, teams feel overloaded, and many people are struggling to stay enga
Bruce Montgomery
Dec 2, 20257 min read


Human Skills in an AI World: The Future of Leadership
Oh, boy. Artificial intelligence is reshaping the way we work at mind-boggling speeds. New tools emerge every week, meaning that tasks that once required hours of human effort are now completed in seconds. Leaders are being asked to integrate technology, guide transformation, maintain morale, support hybrid teams, and keep up with a landscape that shows no signs of slowing down. It’s a LOT. AI is powerful, efficient, and... everywhere. And it’s only going to grow in capabilit
Bruce Montgomery
Dec 2, 20255 min read
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