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Your go-to space for proven tools and powerful insights to help you build better business relationships
When churn starts climbing, most customer success teams react the same way: they huddle around the dashboard like it’s going to confess. More filters. More segm...
How Customer Success Teams Turn Metrics Into Churn Risk
Author:
Bruce and Gail Montgomery
3 min read
Let's say your team keeps running the same meeting format and it hasn't worked properly in three years. Or someone suggests a smarter way to handle client hando...
Why your Brain is the Biggest Barrier in Resisting Change at Work
Author:
Jude Schweppe
4 min read
Everybody says they want better team collaboration right up until collaboration requires sharing information, asking for help, or letting go of control. Then su...
Breaking Down Silos for Better Team Collaboration
Author:
Bruce and Gail Montgomery
4 min read
You’re in a meeting, finally saying the thing that actually matters - the customer risk, the broken process, the idea that might save everybody six weeks of non...
Psychological Safety in Meetings: Why Cutting People Off Kills Collaboration
Author:
Bruce and Gail Montgomery
5 min read
Change hits, and suddenly smart people start acting like they need a 47-step roadmap, a risk committee, and a signed note from the universe before they can make...
Why Teams Resist Change - And How to Build Momentum Again
Author:
Bruce and Gail Montgomery
3 min read
Change hits, uncertainty spikes, and suddenly smart teams start clinging to the old way like it’s a life raft. New ideas get side-eyed, hard conversations get d...
Leading Teams Through Change: How to Build Adaptability and Break the Freeze
Author:
Bruce and Gail Montgomery
6 min read
When most people hear the word improv , they think comedy clubs, quick-thinking actors, and unpredictable storylines. They imagine performers stepping into the ...
How Improv Builds Stronger, Smarter Teams
Author:
Bruce Montgomery
6 min read
If it feels like the world is shifting faster than your team can catch its breath right now, you’re not imagining it. Things definitely feel a bit… challenging!...
The Neuroscience Behind Thriving in Uncertainty
Author:
Bruce Montgomery
7 min read
