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soft skills
Data Demons: How Customer Success Teams Turn Metrics Into Churn Risk
Churn is rising and your team is glued to dashboards? That’s Data Demon behavior - a Company Killers™ pattern where metrics become a shield instead of a tool. Learn the neuroscience behind why customer success teams get stuck in analysis, and the simple conversation reset that shows you what to fix. Read the full post →
Bruce and Gail Montgomery
2 days ago3 min read
Why your Brain is the Biggest Barrier to Change at Work
Neuroscience tells us that the brain is wired for efficiency. It creates neural pathways around repeated behaviors - essentially shortcuts that conserve energy. The more you do something the same way, the more automatic it becomes.
Jude Schweppe
3 days ago4 min read
Teamwork Terminators: Team Silos Are Killing Your Retention - How to Break Team Collaboration Barriers
When your team operates in silos, team collaboration feels like a burden. Learn the neuroscience-backed question that reframes teamwork as momentum and gets your team working together: "What part of this would be faster or easier if we work together?" Read the full post →
Bruce and Gail Montgomery
7 days ago4 min read
E30 | Automation, Adaptability, and Empathy: Leadership Lessons with Anthony Siblall from Premier Tech
Anthony Siblall, VP of Strategic Development at Premier Tech shares leadership insights.
Bruce Montgomery
Oct 8, 20243 min read
E26 | From Burnout to Breakthrough: How Christina Haxton Uses Soft Skills to Help CEOs Master People and Strategy
In today’s episode, we sit down with Christina Haxton, CEO and founder of the Center for Sustainable Strategies (CFSS).
Bruce Montgomery
Sep 3, 20243 min read
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