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Our vodcast And Blogs


How Customer Success Teams Turn Metrics Into Churn Risk
Churn is rising and your team is glued to dashboards? That’s Data Demon behavior - a Company Killers™ pattern where metrics become a shield instead of a tool. Learn the neuroscience behind why customer success teams get stuck in analysis, and the simple conversation reset that shows you what to fix. Read the full post →

Bruce and Gail Montgomery
Apr 13 min read


Psychological Safety in Meetings: Why Cutting People Off Kills Collaboration
Getting cut off in meetings isn’t just annoying - it’s Shutdown Sheriffs behavior, a Company Killers™ pattern that crushes psychological safety and kills collaboration. Here’s the neuroscience behind why teams shut ideas down, plus the one sentence that protects the space without escalating.
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Bruce and Gail Montgomery
Mar 35 min read
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