Client:
St. Luke’s Health Plan, Boise, Idaho
Leader:
Hillary Galyean, Chief Growth Officer
Program:
Thriving in Uncertainty
Challenge
Like many growth-oriented organizations, St. Luke’s Health Plan faced the universal challenge of sustaining team performance while avoiding the costly pitfalls of turnover. High-performing individuals can sometimes dominate at the expense of team dynamics, leading to resentment and eventual departures that are often reframed as “wins” for the company, and in reality create disruption and loss.
Hillary Galyean, Chief Growth Officer, recognized the risk: without investment in emotional intelligence, even the most talented teams can fracture.
Gail and Bruce Montgomery
Solution
St. Luke’s partnered with ExperienceYes to reinforce that long-term success doesn’t rest on a single “rockstar” but on an entire team aligned in purpose. Through the BRiQ™ program, Gail and Bruce introduced frameworks and tools that helped employees practice empathy, compassion, and understanding alongside technical expertise.
The training emphasized:
Recognizing both individual and collective roles in team performance.
Building cultural alignment that sustains results.
Reframing emotional intelligence from a “soft skill” to a measurable driver of success
The Results
The impact was felt quickly: harmony increased across the team, collaboration became more natural, and performance grew stronger in ways that were less about numbers and more about sustainable culture.
As Galyean put it:
“When my team is practicing empathy, compassion, and understanding alongside strong IQ, I see harmony in how we work together - and that harmony drives our success in ways that are deeply innate.”
“For any organization that values its people and wants to build lasting success, I would strongly recommend partnering with ExperienceYes. Their program is nothing short of excellent. It makes a difference.”
The outcome wasn’t just a stronger team - it was insurance against preventable turnover and the costly loss of talent.
The Results
NPS Surge
The team’s Net Promoter Score jumped from 4 to 9 in just one quarter, a clear signal of improved client trust and satisfaction.
$10M Client Retained
The client saw the change and the demonstrated commitment to the relationship. They did not issue an RFP and renewed their contract for another 3 years, avoiding a major revenue loss and solidifying the relationship for the long term.
Team Culture Rebuilt
Trust, accountability, and communication improved significantly, creating a stronger foundation for collaboration.
Sustained Change
Ongoing support ensured these shifts became part of daily operations, not a temporary fix.
As an aside, both internal and external team meetings became fun and the camaraderie and trust between internal teams and the client became palpable.
The Results
The impact was both financially significant and culturally transformative:
.png)
Millions in Annual Savings through a modular central production facility design with improved reliability and maintainability.
Stronger Collaboration, with teams reporting increased trust, clearer communication, and faster problem-solving.
Improved Well Economics and Faster Time to Market, setting the company up for long-term growth and competitiveness.
The Results
The change Experitec has seen goes beyond individual skill development.
Strong business growth during the partnership
Since the partnership began in 2024, Experitec has seen approximately 10% profit growth and 3% bookings growth.
Stronger cross-functional collaboration
Collaboration has increased significantly, helping people across different parts of Experitec connect and work more like one team.
A more connected organization
Employees are building relationships with colleagues whose paths might not otherwise cross, helping break down the feeling of “seven different businesses.”
Elevated customer experience
Brad believes the work has strengthened how employees engage with customers, and customers themselves have reported measurable improvement.
Greater positivity under pressure
Teams are better able to stay constructive, focused and solution-oriented in demanding environments.
Personal + professional impact
Participants reported that the program has helped them personally (in their lives outside work) as well as professionally.
Why it Matters
For organizations like St. Luke’s, success isn’t measured only in output or revenue. It’s measured in the stability of teams, the ability to retain top talent, and the culture that drives growth forward. Investing in emotional intelligence training created alignment, reduced risk, and positioned St. Luke’s Health Plan for lasting success.
OUR TESTIMONIALS
"I’ve had the pleasure of attending several training sessions hosted by Gail and Bruce, and every time I walk away feeling empowered and ready to conquer whatever challenges lie ahead. I would recommend ExperienceYes to any organization that wants to empower their leaders to lead with empathy and authenticity."
Carime – Attorney, CHFA
"I found this program to be extremely impactful. The tools and insights provided have given me the confidence to lean into conversations I used to shy away from. I'm more self-aware and have greater trust in my capabilities."
Regina – RevGen
"Bruce and Gail's commitment to improving our communication skills at Experitec was nothing short of fantastic. The ExperienceYes program has made me a better active listener and has given me the tools to encourage more authentic, positive interactions within my team."
Wes – Experitec
"ExperienceYes Thriving in Uncertainty gave me tools I could immediately apply in my work to start seeing improvements in my communication and teamwork. The platform was easy to use, and Bruce and Gail were a delight to learn from!"
Dana – Experitec
"The ExperienceYes team are incredibly thoughtful, funny, engaging, and WORTH EVERY PENNY. The work they've done with my team in getting us to connect on a more vulnerable and real level goes beyond words."
Zach – First Choice Health
"What I loved is that none of this felt like corporate training; it felt like someone gave me permission to trust myself, slow down, and actually connect with the people I work with every day."
Millie Von B. – Sales Engineer
"Each time I get the opportunity to learn from Gail and Bruce, I jump at the chance! They bring energy, knowledge, and humor to every single session, and I appreciate the way they both bring their personal experiences into the conversations as well as the science to back up the content."
Aaron – Sr. Manager, RevGen
"Really enjoyed our time with Bruce and Gail. These are great tools that make me better at my job, I got to know a ton of coworkers that I wouldn't have previously known in a personal way, and it helped me at home to be a better husband to my wife."
Troy – Experitec
"This was the most impactful training I've received in a business setting in my 28-year professional career. Unlike some trainings over the years, this training will actually stick with me until I cross over!"
Bruce W. - Experitec