Client:
Midstream Oil & Gas Company
Location:
United States
Program:
Innovation Facilitation + Improv for Team Collaboration
Challenge
Faced with rising operational (OpEx) and capital expenditures (CapEx), the company needed to find significant cost savings, faster delivery schedules, and improved operability and maintainability. Their well pad design was inconsistent and not optimized, creating maintenance inefficiencies and escalating costs.
To address the issue, they assembled a cross-functional team of experts - many of whom had never worked together in person. This unfamiliarity led to uncertainty, uneven communication, and trust gaps that threatened the team’s ability to innovate effectively.
Innovation Workshop
Solution
The company partnered with ExperienceYes to help this newly formed team collaborate, innovate, and design smarter solutions together.
Gail and Bruce facilitated a structured series of sessions designed to build trust, unlock creativity, and generate actionable solutions:
Improv Workshops broke down silos and built psychological safety, allowing participants to trust each other and think more creatively.
Spark Sessions surfaced inefficiencies, explored new well pad design possibilities, and encouraged every voice at the table to be heard.
Summing It Up sessions documented the team’s insights and translated them into clear recommendations, including strategies for company-wide communication and adoption of the new design.
The Results
The impact was felt quickly: harmony increased across the team, collaboration became more natural, and performance grew stronger in ways that were less about numbers and more about sustainable culture.
As Galyean put it:
“When my team is practicing empathy, compassion, and understanding alongside strong IQ, I see harmony in how we work together - and that harmony drives our success in ways that are deeply innate.”
“For any organization that values its people and wants to build lasting success, I would strongly recommend partnering with ExperienceYes. Their program is nothing short of excellent. It makes a difference.”
The outcome wasn’t just a stronger team - it was insurance against preventable turnover and the costly loss of talent.
The Results
NPS Surge
The team’s Net Promoter Score jumped from 4 to 9 in just one quarter, a clear signal of improved client trust and satisfaction.
$10M Client Retained
The client saw the change and the demonstrated commitment to the relationship. They did not issue an RFP and renewed their contract for another 3 years, avoiding a major revenue loss and solidifying the relationship for the long term.
Team Culture Rebuilt
Trust, accountability, and communication improved significantly, creating a stronger foundation for collaboration.
Sustained Change
Ongoing support ensured these shifts became part of daily operations, not a temporary fix.
As an aside, both internal and external team meetings became fun and the camaraderie and trust between internal teams and the client became palpable.
The Results
The impact was both financially significant and culturally transformative:
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Millions in Annual Savings through a modular central production facility design with improved reliability and maintainability.
Stronger Collaboration, with teams reporting increased trust, clearer communication, and faster problem-solving.
Improved Well Economics and Faster Time to Market, setting the company up for long-term growth and competitiveness.
Why it Matters
This case highlights how targeted facilitation and innovation frameworks can uncover massive operational savings without sacrificing people. By investing in team dynamics and creative problem-solving, the company not only saved millions, it also built the foundation for sustainable collaboration and growth.
OUR TESTIMONIALS
"I’ve had the pleasure of attending several training sessions hosted by Gail and Bruce, and every time I walk away feeling empowered and ready to conquer whatever challenges lie ahead. I would recommend ExperienceYes to any organization that wants to empower their leaders to lead with empathy and authenticity."
Carime – Attorney, CHFA
"I found this program to be extremely impactful. The tools and insights provided have given me the confidence to lean into conversations I used to shy away from. I'm more self-aware and have greater trust in my capabilities."
Regina – RevGen
"Bruce and Gail's commitment to improving our communication skills at Experitec was nothing short of fantastic. The ExperienceYes program has made me a better active listener and has given me the tools to encourage more authentic, positive interactions within my team."
Wes – Experitec
"ExperienceYes Thriving in Uncertainty gave me tools I could immediately apply in my work to start seeing improvements in my communication and teamwork. The platform was easy to use, and Bruce and Gail were a delight to learn from!"
Dana – Experitec
"The ExperienceYes team are incredibly thoughtful, funny, engaging, and WORTH EVERY PENNY. The work they've done with my team in getting us to connect on a more vulnerable and real level goes beyond words."
Zach – First Choice Health
"What I loved is that none of this felt like corporate training; it felt like someone gave me permission to trust myself, slow down, and actually connect with the people I work with every day."
Millie Von B. – Sales Engineer
"Each time I get the opportunity to learn from Gail and Bruce, I jump at the chance! They bring energy, knowledge, and humor to every single session, and I appreciate the way they both bring their personal experiences into the conversations as well as the science to back up the content."
Aaron – Sr. Manager, RevGen
"Really enjoyed our time with Bruce and Gail. These are great tools that make me better at my job, I got to know a ton of coworkers that I wouldn't have previously known in a personal way, and it helped me at home to be a better husband to my wife."
Troy – Experitec
"This was the most impactful training I've received in a business setting in my 28-year professional career. Unlike some trainings over the years, this training will actually stick with me until I cross over!"
Bruce W. - Experitec