Client:
Midstream Oil & Gas Company
Program:
Innovation Facilitation + Improv for Team Collaboration
Location:
United States
Challenge
Faced with rising operational (OpEx) and capital expenditures (CapEx), the company needed to find significant cost savings, faster delivery schedules, and improved operability and maintainability. Their well pad design was inconsistent and not optimized, creating maintenance inefficiencies and escalating costs.
To address the issue, they assembled a cross-functional team of experts - many of whom had never worked together in person. This unfamiliarity led to uncertainty, uneven communication, and trust gaps that threatened the team’s ability to innovate effectively.
Innovation Workshop
Solution
The company partnered with ExperienceYes to help this newly formed team collaborate, innovate, and design smarter solutions together.
Gail and Bruce facilitated a structured series of sessions designed to build trust, unlock creativity, and generate actionable solutions:
Improv Workshops broke down silos and built psychological safety, allowing participants to trust each other and think more creatively.
Spark Sessions surfaced inefficiencies, explored new well pad design possibilities, and encouraged every voice at the table to be heard.
Summing It Up sessions documented the team’s insights and translated them into clear recommendations, including strategies for company-wide communication and adoption of the new design.
The Results
The impact was felt quickly: harmony increased across the team, collaboration became more natural, and performance grew stronger in ways that were less about numbers and more about sustainable culture.
As Galyean put it:
“When my team is practicing empathy, compassion, and understanding alongside strong IQ, I see harmony in how we work together - and that harmony drives our success in ways that are deeply innate.”
“For any organization that values its people and wants to build lasting success, I would strongly recommend partnering with ExperienceYes. Their program is nothing short of excellent. It makes a difference.”
The outcome wasn’t just a stronger team - it was insurance against preventable turnover and the costly loss of talent.
Why it Matters
This case highlights how targeted facilitation and innovation frameworks can uncover massive operational savings without sacrificing people. By investing in team dynamics and creative problem-solving, the company not only saved millions, it also built the foundation for sustainable collaboration and growth.
The Results
NPS Surge
The team’s Net Promoter Score jumped from 4 to 9 in just one quarter, a clear signal of improved client trust and satisfaction.
$10M Client Retained
The client saw the change and the demonstrated commitment to the relationship. They did not issue an RFP and renewed their contract for another 3 years, avoiding a major revenue loss and solidifying the relationship for the long term.
Team Culture Rebuilt
Trust, accountability, and communication improved significantly, creating a stronger foundation for collaboration.
Sustained Change
Ongoing support ensured these shifts became part of daily operations, not a temporary fix.
As an aside, both internal and external team meetings became fun and the camaraderie and trust between internal teams and the client became palpable.
The Results
The impact was both financially significant and culturally transformative:
.png)
Millions in Annual Savings through a modular central production facility design with improved reliability and maintainability.
Stronger Collaboration, with teams reporting increased trust, clearer communication, and faster problem-solving.
Improved Well Economics and Faster Time to Market, setting the company up for long-term growth and competitiveness.
%20(2).png){kind=icon}